Customer care is most important part of any business. If you don’t care for you customer problems you can’t survive. Solving customer’s problem as soon as possible will build a good relationship with you customer.
With prompt and adequate customer care, you can increase the level of trust of your customers. It eventually leads to customer satisfaction and customer retention. Quality Customer Service helps to establish your business.
There should be an easy way for your customers so that they can tell about their problem and it should be solved quickly.
Help Desk software is the best way to solve your customer’s problem. Online help desk software are mostly employed for customer service and support in the e-business scenario.
Here, we showcase 10 Online Help Desk Software (Some companies offers downloadable help desk software) that will greatly help you to serve your customers in an effective and efficient way. Some of them are available for free while others come as premium Help Desk Software solutions.
With online help desk software, your customer can ask, make complain or request any information from anywhere. They can have live chat with customer care department or send messages while they are offline.
With Help Desk software, customer care can solve their problem, instantly or by replying customer messages. Help desk software is easy to use and much cheaper way to solve your customer problems.
10 Help Desk Software/Scripts
Kayako is amazing help desk software which comes with great features what a help desk system needs. Kayako comes with three systems Kayako Resolve for ticket and email management, Kayako Engage for live chat and Kayako Fusion which offers Kayako Resolve and Kayako Engage.
Smarter Track is another very powerful help desk and customer service software solution. It assists in different aspects of customer support, which includes tasks, such as reporting, tracking and managing. Smarter track brings together multi-channel support in the form of Live Chat, tickets and knowledge base and many other features, as well.
Hesk is a PHP based help desk software from SysAid Technologies. It comes in free as well as paid versions. Improve your online customer support services by using Hesk help desk software. You can categorize and resolve customer issues by level of their urgency and even by department. Moreover, Hesk is extremely easy to use, secure, fast, lightweight and user friendly too.
LiveZilla is an advance and powerful live chat help desk software which enables you to do live chatting with your website visitors. It provides real time visitor monitoring. Easy to set-up, LiveZilla is highly customizable to suit your unique set of requirements. It supports unlimited operators together with operator to operator chats. It enables file transfer furnishes detailed reports and statistics too. With LiveZilla, you can be sure of giving superior service and support to your customers and website visitors alike.
Live Help Messenger is a powerful and useful customer service software solution. It can be instantly installed on to your website and enables you to chat with your potential customers or website visitors. You can also view whom all are browsing your website and can also invite them to chat.
Using Live Help Messenger helps you to build up your sales and increases your customer satisfaction. It can be used for Windows as well as Linux servers. It is compact, simple to use and offers many advantages. With Live Help Messenger, you can easily engage and help your visitors before they leave your site.
6. PHP Live
PHP Live is help desk software which offers live support to customers. With PHP Live you can give easy live support right from your website and visitors or customers can ask there query live. PHP Live comes as downloadable and on demand (Hosted) version. You can buy PHP Live by paying onetime fee or pay monthly (you don’t need to setup PHP Live on your server).
LiveAgent is a multi-channel help desk system. It is an all-in-one online customer support and service solution. You can render all kinds of customer support such as live chat, answer to voice calls, Facebook support and Twitter feedback, email replies, tickets, and forum posts. You can do all this through LiveAgent multi-channel integrated environment.
Provide real-time customer support and visitor communication directly on your site. With PHP Live Helper you can provide human interaction to visitors allowing you to close a sale , provide customer support or simply answer a question they may have. With no need for extra software, you can provide this from any computer, anywhere.
9. Support Trio
Powerful help desk software that organizes and balances your emails and ticket requests. Users can email any number of email addresses or submit their tickets from the web based help desk software interface.
h2desk help desk software is one of the best online customer service solutions. You can use predefined replies to quickly answer support tickets and provides a well developed web based customer support system. H2desk is powerful yet easy to use and interactive help desk solution. Using h2desk you can manage customer problems in threaded form and lets you post replies to customers right from your email itself.