Web business is increasing day by day this require not just good product but good service too. You need to solve your customer’s problems and this need Help Desk system on your website.
To solve your website visitors or buyers problem you need to integrate helpdesk software on your website. With the help of support system visitors can ask questions directly from your website. Support manager can reply to visitors query with live chatting or thru support ticket.
From back-end you can reply to your customers or visitors query and solve their problems. To add a help desk system to your website you need good help desk software. There are many free and paid help desk scripts available. In past I had listed some Paid Help Desk scripts. This time here are 2 free PHP helpdesk scripts which can fulfill your help desk software requirement. I have just listed two scripts because I feel only these 2 will solve your problem and you will not need any other script.
Free PHP Customer Care Script
LiveZilla, is a free Live Help and Live Support System which connects you to your website visitors. Use LiveZilla to provide Live Chats and monitor your website visitors in real-time. LiveZilla’s integrated real-time visitor monitoring feature enables you to see instantly, who´s on your site.
HESK is PHP Help Desk Software allowing you to set up a Web-based ticket support system quickly and easily. Receive, track and organize customer support issues (tickets) by department and by urgency. Integrated Knowledgebase may reduce the number of support requests by as much as 50%!